{"id":614,"date":"2011-03-03T12:53:59","date_gmt":"2011-03-03T18:53:59","guid":{"rendered":"http:\/\/www.jefftangen.com\/wordpress\/?p=614"},"modified":"2011-03-03T12:53:59","modified_gmt":"2011-03-03T18:53:59","slug":"vonage-issues-day-6-march-1-2011","status":"publish","type":"post","link":"http:\/\/jefftangen.com\/wordpress\/?p=614","title":{"rendered":"Vonage Issues, Day 6 – March 1, 2011"},"content":{"rendered":"

The support case number for my phone number being “slammed” is *****095 (same one as before).\u00a0\u00a0 The technical support person decided that I should get a month free of Vonage phone for my inconvenience.<\/p>\n

I was connected over to a sales person who was going to set up new service, but needed a debit card or credit card to set up the account.\u00a0\u00a0 The card was needed for taxes and other items for the account.\u00a0 I told him that I canceled my card and didn’t have debit or credit card.\u00a0\u00a0 He then insisted on me asking someone around me to “borrow” their card to make this “sale”.\u00a0\u00a0 My perception is that this sales person really really really really wanted a sale even if it was free.\u00a0 I politely told him that I would wait for the resolution of my support tickets and thanked him for his time and hung up.\u00a0\u00a0 If I am going to get something that is “free”, it is free.\u00a0\u00a0 Not nickel and dime you.<\/p>\n

I called the Sprint Wireline Fraud Management Department and of course, left a voice mail on their answering machine.\u00a0\u00a0 I am sure that I will get a call back.<\/p>\n

I called the FCC Slamming (http:\/\/www.fcc.gov\/slamming\/<\/a>) phone number.\u00a0\u00a0 But, the number would not go through.\u00a0\u00a0 Maybe my cell phone?\u00a0\u00a0 Maybe the number has been disconnected?<\/p>\n

Sprint called me back and told me that even though it is on the Sprint network, the number belongs to Time Warner.<\/p>\n

Called Time Warner and they are looking into how they were able to get the phone number.\u00a0\u00a0 The person that I talked to said that they shouldn’t have had access to the phone number until today.<\/p>\n

The Time Warner person called me back and basically they requested the phone number from Vonage (because Time Warner had a new customer) and Vonage did approve (or did not deny) the number transfer.\u00a0\u00a0 What they should have done was deny the transfer because the number was already in service.<\/p>\n

Finally recieved an email from Vonage:<\/p>\n

From:\u00a0\u00a0 \u00a0portout@vonage.com
\nSent:\u00a0\u00a0 \u00a0Tuesday, March 01, 2011 3:26 PM
\nTo:\u00a0\u00a0\u00a0 {my email address}
\nSubject:\u00a0\u00a0 \u00a0[vonage.com #*****095] Regarding the recent transfer of 414-***-****<\/em><\/p>\n

Dear Jeff Tangen,<\/em><\/p>\n

In regards to the telephone number 414-***-****, our investigation found that we did receive a valid
\nrequest to transfer the number to another phone company. We honored the request because we are
\nobligated to do so.<\/em><\/p>\n

If you have additional questions or if you wish to transfer your phone number back to Vonage and would
\nlike assistance, please let us know and we will be happy to assist you.<\/em><\/p>\n

Sincerely,
\nDavid
\nVonage Port Out Department<\/em><\/p>\n

\n

Well, that is interesting.\u00a0\u00a0 They honored the phone number transfer request because they were obligated to do so.<\/p>\n","protected":false},"excerpt":{"rendered":"

The support case number for my phone number being “slammed” is *****095 (same one as before).\u00a0\u00a0 The technical support person decided that I should get a month free of Vonage phone for my inconvenience. I was connected over to a sales person who was going to set up new service, but needed a debit card […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[29],"tags":[72,71,70],"_links":{"self":[{"href":"http:\/\/jefftangen.com\/wordpress\/index.php?rest_route=\/wp\/v2\/posts\/614"}],"collection":[{"href":"http:\/\/jefftangen.com\/wordpress\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/jefftangen.com\/wordpress\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/jefftangen.com\/wordpress\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/jefftangen.com\/wordpress\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=614"}],"version-history":[{"count":8,"href":"http:\/\/jefftangen.com\/wordpress\/index.php?rest_route=\/wp\/v2\/posts\/614\/revisions"}],"predecessor-version":[{"id":625,"href":"http:\/\/jefftangen.com\/wordpress\/index.php?rest_route=\/wp\/v2\/posts\/614\/revisions\/625"}],"wp:attachment":[{"href":"http:\/\/jefftangen.com\/wordpress\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=614"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/jefftangen.com\/wordpress\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=614"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/jefftangen.com\/wordpress\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=614"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}